ServiceDesk Plus

ServiceDesk Plus is web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price.

ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, SLA management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports, multi-site support, help desk reporting.

ServiceDesk Plus ITIL ready helps to streamline your IT service with the ITIL best practices easily. The workflow designed out of the box helps you implement without any expert consultations. It includes Incident Management, Problem Management, Change Management, Release Management and Configuration Management Database (CMDB).

Desktop Central

Desktop Central is a web-based windows server and desktop management software that helps in managing 1000s of servers/desktops from a central location. It automates the complete desktop management life cycle ranging from a simple configuration to complex software deployment. With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup, or other directory services.

• Supports Desktops (Windows 2000 Professional, XP Professional, Vista, Windows 7), Servers (Windows 2000, Windows 2003, Windows 2008), and Terminal Clients Web-based user interface.
• Helps to configure Desktop, Computer, Application, and Windows Security settings for users and computers.
• Automated Vulnerability assessment and Patch deployment.
• Software and Hardware Inventory with License Management and Software Metering. Connect and control desktops in LAN through a Web browser.
• Target users or computers can be defined using include/exclude criteria for any configuration.
• Collection helps to group configurations, which can be applied to same set of users or computers.
• Provides the status of the applied configurations.
• Over 90+ ready-made reports of the Active Directory infrastructure.
• User Logon Reports for an up-to-date user logon details and history.
• System Tools like Disk Defragmenter, Check Disk, and Disk Cleanup that can be scheduled to run on multiple desktops.

OpManager

ManageEngine OpManager is the network monitoring software
• Network Performance Monitoring
• Application Performance Monitoring
• Server Performance Monitoring
• Network Fault Management

NetFlow Analyzer

NetFlow Analyzer is a, web based (no hardware probes), bandwidth monitoring, network forensics and network traffic analysis tool. NetFlow Analyzer comes with a rich feature set that makes bandwidth analysis a lot less complicated.

• Simplified Bandwidth Analysis
• Extensive Graphs and Reports
• Traffic Configuration
• Web-based Remote Access
• Multi-platform Deployment